LeadershipCollaborate with the Exec, Product, Marketing and Partnerships teams on the development and iteration of our vision and strategy for all partnership activity, ensuring alignment with organisational goals and revenue growth.Lead, coach, and develop a high-performing team across customer success, implementation, enablement, and technical support.Represent Unibuddy externally as a sector thought leader and trusted partner.Customer & Client SuccessOversee delivery of measurable value and ROI for institutional partners, ensuring strong adoption, renewal, and retention.Ensure consistent, high-quality implementation of Unibuddy products, with timely customer time-to-value.Champion customer insights internally to influence product roadmap and marketing strategies.External PartnershipsBuild and manage non-client, strategic partnerships with organisations such as UCAS, Gecko, relevant market / sector bodies, and any other external partnerships in place at any time.Negotiate agreements that unlock growth opportunities, raise brand visibility, and strengthen Unibuddy’s role in the HE ecosystem.Develop joint initiatives with partners that enhance customer experience and market impact.Operational ExcellenceDrive collaboration between Client Success, Product, Tech, Marketing, and Sales to maximise value from all partnerships.Establish clear KPIs and dashboards to monitor adoption, engagement, renewals, and partner impact.Embed scalable processes and frameworks for implementation, enablement, and support.