You’ll do whatever it takes to support & champion our customers in their journey with Omnea. There’ll be a constant mix of strategic work (advising customers on company-wide transformation projects, refining our account management playbooks & processes, etc.) and operational work (driving upsell & expansion conversion, managing enterprise onboarding & deployments with your dedicated Solutions & Implementation Lead, etc.). And you’ll consistently be building meaningful relationships with customers, becoming their go-to person for all things Omnea.You’ll focus on delivering long-term customer value in every interaction and build lasting relationships through consistent engagement with our customers - from the end users (Procurement/Finance/Ops ICs) through to the senior management of the companies (CFOs/CIOs/COOs) - resulting in deep trust, strong champions and reference points for all future customers.You’ll be a trusted & strategic advisor to our customers, ensuring they are successful by partnering with key champions & executive sponsors to develop & execute a mutually agreed-upon success plan covering their entire lifecycle. You’ll act as their product expert, from advising on best-in-class configuration of the platform to sharing learnings from or introductions to similar customers.You’ll own the retention and churn outcomes:You’ll proactively drive towards renewal conversations and identity & close opportunities for multi-year contract extensions.You’ll lead efforts to mitigate customer concerns, reduce churn, and enhance overall customer satisfaction and retention, focusing on both proactive and reactive strategies.You’ll own Net Revenue Retention targets, identifying & closing expansion opportunities. You’ll proactively nurture customer accounts, deepening their understanding of product vision, value proposition and features.You’ll identify advocates and expand our customer community to accelerate our GTM motion. You’ll develop and implement proactive initiatives to increase customer adoption and engagement: co-hosting Omnea roundtables with Sales, writing customer newsletters/blog posts/thought leadership etc. with Marketing. You’ll become well-known in this space.You’ll form a pod with a Solutions & Implementation Lead to ensure you are well supported in expanding the accounts. Bring in our Technical Solutions Experts if you need support and the customer wants to go deeper.You’ll partner with teams across the company - Product, Marketing, Sales - to integrate and align our retention & expansion strategies, translating customer insights into actionable feedback and help strategically guide the direction of the product based on the voice of the customer feedback. You’ll leverage these relationships to achieve success for your customers.