Cultivate deep, trusting relationships with enterprise-level clients, serving as their primary point of contact and trusted advisor. Proactively identify and drive opportunities to expand Raft's presence and revenue within existing accounts. Clearly articulate and demonstrate how Raft's capabilities solve client challenges and support their growth. Develop and execute comprehensive account plans that align with both client objectives and Raft's strategic goals. Gain a deep understanding of client business needs and market trends to deliver highly tailored solutions. Ensure clients fully leverage Raft's value, consistently monitoring satisfaction and resolving issues swiftly. Collaborate internally to deliver a seamless and supportive customer journey. Lead contract renewals and negotiations, securing mutually beneficial, long-term agreements. Proactively address and resolve all client concerns, delivering creative solutions for evolving needs. Track and report on key account metrics, providing clear insights into account health and future growth.