Manage a diverse book of business c.£2M ARR; including strategic accounts Own all aspects of the customer lifecycle: onboarding, adoption, usage growth, renewal, and expansion (post-12-month mark).Build deep knowledge of each customer’s use case, helping them drive value through new product feature adoption, expand into new markets ultimately help grow their business. Full ownership of renewals, cross-sell and upsells.Collaborate closely with Sales, Product, Marketing, and Finance to champion the voice of the customer and ensure aligned delivery and feedback loops.Work hand-in-hand with Sales Engineers to deliver technical support ensure our customers have an optimised solution.Regularly communicate performance, risks, and opportunities across your accounts to internal stakeholders.