Own and manage the entire customer lifecycle for your portfolio of customers. Your customers will comprise of mid-market and enterprise Freight Forwarders.
Be the Expert, and earn the Trusted Advisor status with your customers
Build, nurture & own relationships with key stakeholders
Build and execute Success Plans for your customers, helping them maximise value from the platform
Drive product adoption and customer advocacy
Organise and lead regular business reviews
Coordinate cross-functionally with other teams to help drive the right outcomes for the customer
Be the Voice of the Customer
