Being a trusted partner to strategic accounts to drive value and successful business outcomes Defining customer success plans and continually being on the lookout for opportunities to grow the account (within departments or into new departments) Winning Executive Sponsors and cultivating Adoption Champions Proactively anticipating customer challenges and risks, and creating remedial plans to address these to avoid churn Defining, mapping and implementing customer lifecycle touch points, including business reviews, customer satisfaction surveys, reference programs, case studies, and others Collaborating and working in tandem with the Sales and Product team to orchestrate the necessary resources to foster a seamless customer experience and embed a culture of customer success at CarbonChain Becoming an expert on decarbonization and the challenges we can help our clients overcome on their journey to Net Zero