Partner with senior stakeholders, from C-suite to frontline managers
Create and deliver tailored success plans to drive adoption and impact
Lead onboarding and PoCs, ensuring smooth delivery and customer buy-in
Run strategic value sessions such as QBRs
Spot growth opportunities and collaborate with Sales on upsell/cross-sell
Proactively manage risk to safeguard renewals and long-term success
Champion customer needs back into Product and Engineering
