Strategic Relationship Management: Serve as the primary post-sales point of contact for customers, building deep relationships and becoming a trusted advisor on AI adoption Account Growth: Drive upsell and expansion opportunities by identifying new use cases, business needs, and product fits across accounts Customer Advocacy: Represent the voice of the customer internally — capturing feedback, influencing roadmap, and aligning our platform with customer goals Success Planning & Execution: Define success metrics and work with internal teams to deliver measurable outcomes tied to customer ROI Onboarding Oversight: Collaborate with Implementation Managers on initial deployments, ensuring a smooth handoff and ongoing continuity Renewals & Retention: Own renewal conversations and mitigate risk through proactive engagement and ongoing value delivery Executive Engagement: Build and maintain relationships with decision-makers and senior stakeholders to support strategic alignment Enablement & Education: Guide customers through best practices, product features, and AI capabilities to maximize value and adoption Insights & Reporting: Track customer health, usage patterns, and performance metrics to inform proactive account strategy