Market Development –Identify, qualify, and pursue new business opportunities across pharma, biotech, CDMOs, CROs, and academia.Value Proposition & Storytelling –Translate complex technical capabilities (e.g., high-resolution PTM profiling, accelerated release testing) into compelling, customer-centric narratives.Strategic Account Management – Build and deepen relationships with decision-makers in analytical development, quality, regulatory, and CMC leadership roles.Market Strategy – Refine customer segmentation, pricing, sales model (e.g., services vs. instruments), and commercial launch plans in partnership with Product and Marketing.Customer Success & Retention –Ensure customer onboarding and technical success, drive renewal and expansion, and coordinate with internal teams to maintain scientific and regulatory excellence.Partnerships & Licensing – Lead partnership development with CDMOs, reagent providers, and service labs to expand reach and commercial leverage.Internal Leadership – Shape commercial hiring, sales operations, and BD tooling as the team grows.